How to recognise a seller scam on WhatsApp
Moving a sale to WhatsApp is not automatically fraudulent, but it removes platform context and often precedes an urgent payment request, identity impersonation or a fake delivery link.
Warning signs
When to stop and verify
- The seller quickly moves you away from the original platform and deletes the advert.
- The displayed name does not match the payment recipient, business or earlier profile.
- Messages demand an immediate deposit, security fee or verification payment.
- The sender provides a link or QR code for payment, delivery or account verification.
- A new number claims to be the same business but cannot confirm previous details.
Safer next steps
What to do before paying
- 1Return to the original platform and verify that the account and advert still exist.
- 2Contact the business through a number published in an independent official source.
- 3Do not share one-time codes, screen-share banking apps or install remote-access software.
- 4Save the full conversation, profile details, links and payment instructions.
Evidence for a check
What to submit to VerifyBeforeBuy
A WhatsApp name or logo can be changed instantly and does not prove identity. Verification should link the number and payment recipient back to the original seller through independent evidence.
- Original advert and profile
- WhatsApp number and displayed account details
- Complete message history and links
- Recipient, IBAN, invoice and business information
Frequently asked questions
Clear answers
Does WhatsApp verify a business account?
Account labels can provide context, but they are not a substitute for checking the legal business, official contacts and payment recipient.
What if the seller sends an ID document?
A photo of an identity document may be stolen or altered. Do not rely on it or redistribute another person's sensitive data.